COVID-19 staff outside Fitzpatrick Referrals

Covid-19 Client information

A message for our clients

Thank you for your patience and understanding during the covid-19 pandemic.

We would ask that before setting off for your appointment that you read the following guidelines. If you have any questions, please call us.

Orthopaedics & Neurology 01483 423761  |  Oncology & Soft Tissue 01483 668100

Following the government’s removal of the final remaining covid-19 restrictions in England, we have relaxed our guidelines.

At our orthopaedics and neurology practice

  • Face coverings are no longer required.
  • Please call reception on arrival to check in and then wait outside in your car. You are welcome to use our toilet facilities.
  • Please do not bring any beds, toys or food bags with you to your appointment, just your dog’s lead. We will transfer cats into a clinic carrier and ask you to take your cat carrier away with you. Please remember to bring your cat’s basket with you when you come to collect him/her.
  • When you arrive to collect your pet from the clinic, please wait outside in your car and phone reception to let us know you have arrived. You will receive a set of discharge instructions. In most cases, we will bring your pet to your car, give you a brief verbal handover and answer any questions you may have.

Outpatient rehabilitation appointments

  • Please call reception on arrival to check in for your pet’s appointment and wait outside in your car.
  • Our rehabilitation centre reception remains closed to the public and clients are unable to enter the building to watch their pet’s treatment session.
  • We always offer an update including any home management plan updates when we hand your pet back at the end of their session.

At our oncology and soft tissue hospital

  • You are welcome to wait for your appointment inside the hospital.
  • We kindly ask that you wear a face-covering (unless exempt) inside the hospital.
  • Please do not bring any beds, toys or food bags with you to your appointment, just your dog’s lead. We will transfer cats into a clinic carrier and ask you to take your cat carrier away with you. Please remember to bring your cat’s basket with you when you come to collect him/her.

Appointments

  • If you have tested positive for covid-19 and need to change your appointment, please call us and we will rearrange this for you. We want to look after you and your pet.
  • Some consultations may be carried out by telephone at the discretion of the clinician. Keep your phone on and handy as a clinician will phone you to discuss your pet’s complaint, create an investigation plan and thereafter a treatment plan.
  • If your pet is admitted for sedation and investigation only or follow-up radiographs, they may be returned to you by a nurse or duty vet. Where possible, clinicians will then follow up with a phone call or email. In routine, non-urgent cases this may be 24-72 hours after your visit.

Repeat prescriptions

  • Should your pet require a repeat prescription please ensure you submit your requests to the practice with plenty of notice, before your medication supply runs low.
  • We aim to fulfil your prescription within 72 hours.
  • If you have any concerns regarding your pet’s current medication plan, please contact the clinician overseeing the patient for further advice.

Please continue to show your kindness and understanding towards our team members. We are working hard to ensure the best care can be provided to pets in their time of need.

Last updated: Wednesday 15th June 2022. This guidance remains in place until further notice. 

Fitzpatrick Referrals
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