COVID-19 Client information
Fitzpatrick Referrals remains open at both the orthopaedic and neurology centre in Eashing and the oncology and soft tissue hospital in Guildford.
A message for our clients
Thank you for your continued patience and understanding during the COVID-19 pandemic. Our two hospitals have continued to operate throughout the lockdowns and restrictions, within the Government’s guidelines for veterinary practices.
We will continue to provide veterinary care and treatment across both sites and will continue with the procedures put in place to minimise the risk and to protect the wellbeing of our team, and you, our clients.
The public are permitted to travel to access veterinary services, during national lockdowns. We will assess cases in that context and, in some cases, it will be appropriate to delay seeing a patient for the duration of the lockdown. We would ask that you respect our decision in these cases.
We would ask that before setting off for the practice you phone the relevant number below and read the following guidelines.
If your appointment is with Orthopaedics & Neurology telephone 01483 423761
If your appointment is with Oncology & Soft Tissue telephone 01483 668100
Fitzpatrick Referrals is committed to protecting the wellbeing of our staff, patients and clients at all times. We are following the government’s most recent advice regarding the measures we need to take to help control the spread of COVID-19. We have increased the frequency that our public areas are cleaned, introduced extra hand sanitising facilities in our public areas and social distancing where possible.
We have changed the way we work during the pandemic, to ensure our animal companions receive the care they require, to help protect our staff and minimise the risk to clients visiting our referral centres.
How can you help us?
- We are asking all clients to wait outside in their cars.
- Please maintain a distance of at least 2 metres between you and others at all times.
- We ask that you wear a face-covering (unless exempt) during any direct face-to-face interactions and if you need to use our toilet facilities.
- Please keep the number of people that visit to a minimum – ideally, only one person should be present with the patient rather than the whole family.
- Please do not bring anything apart from your animal to your appointment – no beds, toys or food bags. We will transfer cats into a clinic carrier and ask you to take your cat carrier away with you. Please remember to bring your cat’s basket with you when you come to collect them.
- If you have been exposed to COVID-19, had close contact with someone who has or if you are experiencing symptoms such as a new persistent cough or a fever, please call us to discuss the care of your animal before travelling to the clinic.
- If you need to change any appointments because you are in isolation, please call us and we will rearrange these for you. We want to look after you and your animal friend.
- If you have recently been abroad or in contact with an isolated family member, friend or colleague, please call us on the above relevant number before travelling for your appointment.
- We will contact you by telephone / text message / email regarding your appointment to ask you questions regarding self-isolation and any health concerns you may have linked to the COVID-19 outbreak.
- When you arrive for your appointment please call reception to alert them of your arrival. Please wait in your vehicle until a member of staff comes to collect your animal. We ask that all children remain in the vehicle.
- Due to the restrictions in place during the COVID-19 pandemic, many consultations will be carried out by telephone. Keep your phone on and handy as a clinician will phone you to discuss your animal’s complaint, create an investigation plan and thereafter a treatment plan.
- If your animal is admitted for sedation and investigation only or follow-up radiographs, they may be returned to you by a nurse or duty vet. Where possible clinicians will then follow up with a phone call or email. In routine, non-urgent cases this may be 24-72 hours after your visit.
- At our orthopaedics and neurology practice, we are trying to keep recheck examinations to a minimum. Our reception team will contact you in the run-up to your animal’s recheck examination and may arrange a telephone consultation with one of our specialists instead of a physical recheck examination.
- If you have to attend a recheck examination with your animal, please wait in your car when you arrive and call reception to let the team know you have arrived. Please wait in your vehicle until a member of staff comes to get you. We also ask that all children remain in the vehicle.
- When you arrive to collect your animal from the clinic, please stay in your car and phone the clinic to let them know you have arrived.
- You will receive a set of discharge instructions. Please read these instructions carefully and do not hesitate to contact us if there is anything you do not understand.
- In most cases, we will bring your animal to your car, give you a brief verbal handover and answer any questions you may have.
- To adhere to the government guidelines on social distancing we are not able to allow family visits with hospitalised patients at the present time.
- Our team will ensure that you are kept up to date on your animal’s care and treatment via telephone and email.
During the COVID-19 pandemic, we are following the advice from the Government and the Royal College of Veterinary Surgeons and are able to accept routine, urgent and emergency cases.
- Please contact your primary care vet in the first instance for advice and they can arrange a referral to us if specialist care is indicated.
- Should your animal require a repeat prescription please ensure you submit your requests to the practice with plenty of notice, before your medication supply runs low.
- We aim to fulfil your prescription within 72 hours. Please bear with us during this time whilst we process your requests.
- If you have any concerns regarding your animal’s current medication plan, please contact the specialist overseeing the patient for further advice.
Outpatient rehabilitation appointments
- We continue to offer outpatient physiotherapy clinics and hydrotherapy sessions, both underwater treadmill and pool therapy sessions at our Rehabilitation Centre in Eashing. To book please call the practice on 01483 423761.
- Our inpatient rehabilitation service continues to be provided for those patients staying with us.
- We continue to follow covid safe measures for client and staff members’ safety, as such clients are unable to enter the building for their animal’s treatment session but we always offer an update including any home management plan updates when we hand your animal back at the end of their session.
Please continue to show your kindness and understanding towards our team members during these difficult times. We are working hard to ensure the best care can be provided to animals in their time of need.
Last updated: Thursday 20th January 2022. This guidance remains in place until further notice.