Front of House Receptionist – Guildford
Fitzpatrick Referrals is looking for an experienced receptionist and/or candidates with previous customer service experience to provide excellent service to our patients’ families, clients and colleagues at our state-of-the-art veterinary oncology and soft tissue hospital in Guildford in a Front of House position.
You will report to the Client Services Manager and work collaboratively with other team members, clients and colleagues to meet the needs of patients and their families, improving the service delivery and the patient journey.
Together we will demonstrate safe, clinical decision-making and expert care together with compassionate communication for patients referred to Fitzpatrick Referrals. You will be care driven, exceptionally organised, thorough, have excellent communication skills and be able to operate in a 24/7 team environment.
The role includes meeting and greeting patients and their guardians, updating client records, booking appointments, using a database, liaising with referring vets, dealing with post and cash handling.
The role involves shift work and the rota includes evening and weekend working.
To apply, please send your CV and covering letter to [email protected] stating which role you are applying for, by Wednesday 18th April 2018.
Early applications are welcome and we reserve the right to close for applications before the closing date.
Date posted: 4th April 2018