Receptionists and Admin Assistants – Eashing

Apply by: 19 April 2018
Department: Administration
Reports to: Head Receptionist

Fitzpatrick Referrals is looking for experienced receptionists with excellent customer service to provide exceptional service to our patients’ families, clients and colleagues at our busy, specialist veterinary orthopaedics and neurology centre near Godalming in Surrey.

You will report to the Head Receptionist and work collaboratively with other team members, clients and colleagues to meet the needs of patients and their families, improving the service delivery and patient journey.

You will be care driven, extremely organised, thorough, have outstanding communication skills and be able to operate in a 24/7 team environment. Previous veterinary or medical sector experience is highly desirable.

The role includes meeting and greeting patients and their guardians, answering telephone calls, updating client records, booking appointments, using a database, scanning documents, liaising with referring vets and other referral centres, dealing with post and cash handling.

We are looking for one permanent applicant able to work 17 hours a week as follows: Tuesdays 3.30pm to 8.30pm and Wednesdays, Thursdays and Fridays 4.30pm to 8.30pm, with flexibility to work weekends and additional hours.

Due to maternity leave, we are also looking for two fixed term applicants able to work either:

  • 20 hours a week as follows: Monday and Thursday 8.30am to 12pm, Tuesdays and Wednesdays 8.30am to 12.30pm, and Fridays 8.30am to 1.30pm, with flexibility to work additional hours, or
  • 22 hours a week as follows: Mondays 4.30pm to 8.30pm, Tuesdays and Wednesdays 8.30am to 12.30pm, Thursdays 8.30am to 12.30pm and Saturday 8.30am to 4.30pm with flexibility to work evenings and additional hours.

The fixed term contracts will initially be for 9 months, extendable by mutual agreement.

To apply, please send your CV and covering letter to [email protected] stating which role (and shift hours) you are applying for, by midday on Thursday 19th April 2018. Early applications are welcome and we reserve the right to close for applications before the closing date.

If you applied to the previous Receptionist role advertised last week on 28th March, that role has now been shortlisted for, however if any of these new positions suit your circumstances, please resend your application stating which role/specific shifts you are applying for.

Date posted: 6th April 2018

Fitzpatrick Referrals