Hospital Director
Nicola Bromley
Nicola joined Fitzpatrick Referrals in 2023 and has over 20 years experience as a veterinary surgeon and is an experienced leader.
Nicola has experience in referral and first-opinion veterinary care and is an RCVS Advanced Practitioner in Small Animal Medicine. Nicola brings extensive leadership skills to the hospital and is keen to focus on her new team, prioritising wellbeing and career progression for the team.
Nicola is passionate about patient care and ensuring the client journey is the best it possibly can be for all families entrusting their animals into the care of the Fitzpatrick team.
HR
A team dedicated to ensuring the wellbeing of the people who work within Fitzpatrick Referrals, and manage recruitment.
Finance
This team manages the settling of invoices, working with insurance companies, and managing payment plans to support clients.
Hospital maintenance
This team ensures the physical maintenance of the buildings and grounds of Fitzpatrick Referrals.
Triage & client care
This team works closely with our clinicians and referring vets to swiftly triage new patient referrals, both emergency and routine. They also support clients with their appointment booking and pre-consultation preparation.
Reception
This team manages clients on their arrival at the practice, ensuring they know what to do and where to go and that they have everything they need. They also take phone calls, manage enquiries, assist with incoming referrals and book appointments.
Clinical Secretary
The clinical secretary supports the clinicians with the preparation and writing of clinical reports to share with referring primary care vets.
Marketing & communications
This team manages the brand of Fitzpatrick Referrals including our website, digital and social media, and printed marketing materials.
Research
Our team of researchers gathers data from cases and specific procedures that will help inform veterinary medicine to further improve the care we provide for future patients and the veterinary profession at large.
IT
Our IT team ensure our technology is always running smoothly, including practice management systems, databases, email systems and communications.
